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FAQs

Review Our Frequently Asked Questions

How do I book a private lesson?

Review our current policies and prices, then contact a SAM administrator by phone or online. Due to the personalized nature of each student’s needs, we do not offer an online system for student bookings. All private lessons are booked in consultation with a SAM administrator to help you find the best fit for your needs. 

What happens when I am sick?

Illnesses are unpredictable and unavoidable. Unfortunately, our standard policy of 10 days notice applies to absences due to illness. If a student struggles with a recurring illness, the teacher may offer some additional lesson time, but this is up to the discretion of the teacher and typically only under extenuating circumstances. Here is a great article explaining the rational behind our make up lesson policy. 

What happens when my teacher is sick?

If a SAM teacher has to cancel a lesson, they will contact their students to schedule make-up lessons or find a suitable substitute for their lessons that day. 

What happens if my lesson falls on a stat holiday?

SAM is closed on stat holidays. We have allotted several days at the end of each term (September – December, January-June) for teachers to schedule make-up lessons. 

Do I get to make up missed lessons?

Students can qualify for make-up lessons if they have given SAM notice 10 days prior to the absent class. 

Any classes cancelled without 10 days notice are not eligible for a refund or make up lesson. Cancellations must be by phone or email to SAM administration. 

How long are SAM’s semesters?

SAM runs on a yearly schedule, beginning in September and ending in June. Students also have the option of registering for an 8 week set, or drop in lesson if availability allows.